✦ Authentication Support ✦
Login & Authentication Troubleshooting
Fix magic link delivery issues, enterprise SSO errors, and workspace access conflicts.
1. Did Not Receive Magic Link
Magic links are dispatched immediately via transactional email. If you haven't received your sign-in link within 60 seconds:
- Check your spam or corporate quarantine folder for emails from
auth@aixentrix.com. - Ensure corporate email filters (such as Mimecast or Proofpoint) are not rewriting or pre-clicking one-time verification links.
- Try logging in via Google OAuth directly if your company uses Google Workspace.
2. "No Workspace Found" Error
If you signed up with a new email address that has not yet been invited to an existing company workspace, you will be prompted to create a new workspace. Ask your workspace administrator to send an invitation to your exact email address if you are joining an existing team.